30 Day Worry Free Guarantee – YOU’LL ENJOY AMERICA’S LARGEST,  MOST RELIABLE WIRELESS NETWORK. WE TEST AND IMPROVE OUR NETWORK EVERY DAY SO THAT YOU GET THE BEST SERVICE ON AMERICA’S LARGEST, MOST RELIABLE VOICE AND 3G DATA NETWORK. YOU CAN CHANGE YOUR PLAN AT ANY TIME WITH NO FEE OR CONTRACT EXTENSION. AS YOUR NEEDS CHANGE, YOU CAN MOVE TO ANY CURRENT PLAN WITHOUT PAYING A FEE OR EXTENDING YOUR CONTRACT. IF YOU EVER HAVE A PROBLEM, IT BECOMES OUR PROBLEM THE FIRST TIME YOU CALL. YOU ARE ELIGIBLE TO RECEIVE A FREE PHONE EVERY TWO YEARS WHEN QUALIFYING WITH THE NEW EVERY TWO PROGRAM. FOR COMPLETE DETAILS ON THE ABOVE REFER TO YOUR CONSUMER BROCHURE. IF YOU HAVE A PROBLEM WITH YOUR DEVICE WITHIN THE FIRST YEAR, CONTACT US IMMEDIATELY. WE WILL TRY TO RESOLVE YOUR PROBLEM OR WE WILL CONTACT VERIZON TO REPLACE YOUR DEVICE.  IT WILL BE SENT TO YOUR DOOR AT NO COST TO YOU. AFTER THE ONE YEAR WARRANTY, THE EXTENDED WARRANTY OR INSURANCE APPLIES IF PURCHASED AT TIME OF ACTIVATION.

 IF YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN YOUR DEVICE AND CANCEL WITHIN  30 DAYS OF ACTIVATION. YOU WILL BE REPONSIBLE FOR THE ACTIVATION FEE UNLESS YOU TERMINATE SERVICE WITHIN 3 DAYS OF ACTIVATION. YOU ARE ALSO RESPONSIBLE FOR ALL FEES, TAXES, AND SURCHARGES ACCRUED ON YOUR ACCOUNT.  IF TERMINATING SERVICE FOR ANY REASON IN THE FIRST 30 DAYS THE PHONE MUST BE HAVE UNDER 500 MINUTES. ALL ORIGINAL PACKAGING MUST BE RETURNED IN EXCELLENT CONDITION WITH THE PHONE AND NO REBATE SUBMITTED TO RECEIVE A REFUND. IF THE PHONE HAS MORE THAN 500 MINUTES OF USE WE WILL CHARGE A RESTOCKING FEE OF $35.00                 

Phone Exchange - IF YOU DO NOT LIKE THE PHONE THAT YOU HAVE CHOSEN, OUR RETURN POLICY IS: THE PHONE MUST BE IN EXCELLENT CONDITION: MUST BE RETURNED WITHIN 3 DAYS AND HAVE LESS THAN 15 MINUTES OF USE.  ALL ORIGINAL PACKAGING MUST BE RETURNED IN EXCELLENT CONDITION WITH THE PHONE AND NO REBATE SUBMITTED. THERE MAY BE AN ADDITIONAL CHARGE IF SWITCHING TO A MORE EXPENSIVE PHONE. THERE WILL BE NO EXCEPTIONS.  IF THE PHONE HAS MORE THAN 15 MINUTES OF USE WE WILL CHARGE A RESTOCKING FEE OF $35.00